Terms & Privacy

Terms and Conditions

Detailed below are the Pickett website Terms and Conditions for use. The website is owned and operated by Pickett Ltd. Our registered office is 3rd Floor, 12 Gough Square, London, EC4A 3DW - Company Registration Number 2236996.

All products on this site are supplied by Pickett Ltd and are available to you subject to the following Terms and Conditions. Please read through them carefully before placing your order. By accessing this website and placing an order you agree to be bound by these Terms and Conditions. The Terms and Conditions may change from time to time without notice to you and these changes will apply to any subsequent orders received.

Privacy and Data Protection

Your privacy is taken very seriously, and we will ensure that all of your personal information is treated in accordance with the applicable data protection laws in the UK. Your personal information will be kept secure and any data that you supply to us will be collected and used to enable us to fulfil your order.
We also collect the data you enter on this site to track your usage. This information is used to save you typing in personal information every time you visit our site. It is also used for anonymous analysis about how our customers use our website.

Order Acceptance

Acceptance of your order will take place immediately, at which point you will be charged, and we will e-mail you an order confirmation. Personalised items will be charged prior to personalisation. We reserve the right to refuse an order. This may be as a result of the goods ordered being out of stock, a problem with obtaining payment authorisation or the identification of an error within the product information including price or promotion. If for any reason, there is a problem with your order we will contact you. All purchase contracts shall be governed by the laws of England and any dispute between Pickett Ltd and you, the customer, will be resolved exclusively in the courts of England.


Security policy

Your credit card details are required when making a purchase on our website or over the phone with our mail order department. These details are carefully processed by our payment gateway Sagepay, we at Pickett do not retain any of these details.

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure method such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So, when buying through our site, you can be sure that you are completely protected.

Payment

Payment can be made using all major credit and debit cards. 
Please note that all prices may be subject to change without notice.

Accuracy of Information

We make every effort to ensure that our product descriptions are accurate. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the site is accurate, complete, reliable, current or error free. All sizes and measurements are approximate.
 


Links to other websites

This site may contain links to other Internet sites. We do not endorse any such sites and are not responsible for the information, products or services contained on or accessible through these sites. Your use and access of such sites is at your own risk.
 You must obtain our express written permission to link to this website. We reserve the right to withdraw our consent at any time to a link which in our opinion is inappropriate or controversial.

Acceptable Use

This website may only be used in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes. This includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which the site is accessed.

Limitation of Liability

To the extent that we are lawfully able to do so, in no event will Pickett Ltd be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages arising out of access to, or the use/inability to use, this website or any information contained in it or arising out of the services we provide. This includes loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even is advised of the possibility of such damages. This does not affect your statutory rights.

Disclaimer of Warranty

To the maximum extent permitted by law, we disclaim all implied warranties with regard to information, services and materials contained on this website. This includes but is not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of propriety or third-party rights. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.

Indemnification

You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these terms and conditions.

Intellectual Property

All content and other material available on this website or which forms part of the services including, but not limited to, text, graphics, logos, button icons, images, data compilations, software and the compilation thereof (the "content") is the property of Pickett Ltd. The logos and service marks displayed on the website are the registered and unregistered marks of Pickett Ltd, its affiliates, licensors or partners, in the UK and other countries and are protected by UK and international law.

 Neither the Content nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without prior written consent.

General

These Terms and Conditions constitute the entire agreement between us in respect of the use of our services and website. They supersede all prior agreements, arrangements and representations (save in respect of those made fraudulently).

If any of these Terms and Conditions are found to be invalid, then that provision shall not affect the validity of the remaining provisions which shall continue to be fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

These Terms and Conditions will be interpreted and construed in accordance with the laws of England and will be subject to the exclusive jurisdiction of the English Courts.

 

Privacy

Detailed below is www.pickett.co.uk (the ‘website’) privacy policy. The website is owned operated by Pickett Ltd

  • Registered office: 3rd Floor, 12 Gough Square, London, EC4A 3DW
  • Company Registration No: 2236996
  • VAT number: GB653627328

By accessing and using this website and/or registering with www.pickett.co.uk you are agreeing and consenting to be bound by the practices detailed in this policy, which may be amended from time to time in accordance with any changes to our information collection/practices or regulatory requirements. Any new policy will automatically take effect once published on the website.

Your privacy and security are taken very seriously, so we ensure that any and all of your personal information collected is treated in accordance with the applicable data protection laws in the UK. The below sets out the basis on which any personal data we obtain from you, or that you provide to use, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Data Collection

We obtain information from you when you type in your personal details (i.e. when placing an order or making an enquiry etc.). We also collect data automatically as you use our website.

The information we collect from you is dependent on the activities you are carrying out on our website. We may collect the following data from you:

  • Your contact details – required to fulfil purchases e.g. name, address, telephone number and email addresses.
  • Your purchase information e.g. credit card details – exclusively processed by our payments gateway Sagepay (Terms & Conditions 'Security Policy')
  • Any recent online activity on our website, related to products/transactions even if they have not been completed – including and not limited to duration of visit, products viewed/searched, basket abandonments – as well as information from cookies.
  • We may sometimes ask you to take part in surveys that we use for research purposes, to improve customer experience – although you are not obliged to respond to them.

The main purposes for collecting and storing certain personal information are as follows:

  • Order processing
  • Product delivery
  • Payment authorisation and billing
  • Product promotions/offers
  • Website improvements

You can view and change your personal details held by us by logging in to your account, if you have made one. You may also contact us directly to find out this information. Remember your email address and password are required to view or edit your personal details online, you are solely responsible for keeping your password confidential.

We will contact you with marketing content where relevant, if you have opted to receive our newsletter. If at any time you wish to stop receiving our newsletter, you can click the unsubscribe link included in the footer of every email campaign sent. Alternatively, you can contact us directly at mail.order@pickett.co.uk to request removal.

Third Party

We will never sell your personal information onto third parties, but we do share customer information with third parties to fulfil orders and improve our services as detailed below:

  • Royal Mail and AAS Courier Service in order to fulfil purchase deliveries.
  • Sagepay to process and authorise card payments, completing orders securely (Terms & Conditions 'Security Policy').
  • Mailchimp to maintain our newsletter subscribers and generate purposeful marketing content.

By purchasing on the website, you are consenting to Pickett sharing the necessary personal information with these third parties to process your order as stated, to banks, credit card companies and couriers. Some of these selected third parties may be in countries outside of the United Kingdom.

We may also form contracts with other companies to provide certain services, such as shipping, name and address verification, database management, profiling, segmentation and market research. Pickett provide these companies with only the information they need to execute their services. These companies are prohibited by contract from using or sharing any of this information with anyone other than Pickett.

In order to protect against fraudulent use of credit cards, we carry out security checks on all orders. These can take numerous forms and may involve contacting you via telephone or email before your order is successfully processed.

If you have any other questions or concerns, please contact Pickett: mail.order@pickett.co.uk or 02074939072.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

List of cookies we collect

The table below lists the cookies we collect and what information they store. 

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.