Returns

Refunds:

If you are not completely satisfied with your purchase, we will be happy to offer a refund, in accordance with the terms below.

A full online refund (excluding original delivery charge) will only be issued if the goods are returned within 28 days of purchase. Once received, you should receive your refund within 3 working days.

Unfortunately, we are unable to offer refunds on personalised or sale items.

You can return your item(s) either by post or by returning it directly to:

Pickett - Mail Order
10-12 Burlington Gardens
London, W1S 3EY
United Kingdom

 

Exchanges:

If you are not completely satisfied with your purchase, we are happy to offer an exchange or credit note – however items must be returned in original condition within one month of purchase.

Please contact our mail order department for further information.

We are also happy to accept items for exchange at either of our stores – 10-12 Burlington Gardens, London W1S 3EY or 149 Sloane Street, London SW3 9BZ.

Please make sure that you bring your original receipt/invoice or gift receipt with you, as without this we are unable to process the exchange.

 

Bespoke Returns:

Unfortunately, we do not offer returns or exchanges on bespoke products.

If in the unlikely instance that your item is faulty or you are unhappy with your order, then please contact our Bespoke department directly.

 

Delivery  & Returns Guide:

Proof of postage must be obtained – as without proof, no claim can be made for items lost or damaged in transit.

All returns should be accompanied by a proof of purchase, e.g. your packing slip or invoice, or a printout/handwritten details of your order if no packing note was enclosed. It is the customer’s responsibility to make sure the item(s) arrive with us and safely and in a saleable state.

Customers must pay the cost of returning the item(s) to us. If any parcels are lost, stolen or damaged in transit when returned, it is the customer’s responsibility to claim from the relevant courier company for their loss.

These conditions do not affect your statutory rights.

 

How long will it take to process my returns?

Please allow 5 working days for returns to be processed once they reach our Mail Order department and a further 3 days for any refund to appear in your account.

 

Personalised Item Returns:

Unfortunately, we do not offer returns or exchanges on personalised products. If in the unlikely instance that your item has been incorrectly personalised, then please contact our mail order department directly.

 

Faulty Item Returns:

In the unlikely case that you receive a faulty item, please contact our mail order department directly and we will accept the return or exchange of the item. We apologise for any inconvenience this may have caused.

 

Jewellery Returns:

Unfortunately, we are unable to offer on Jewellery. We can offer exchanges on these items - excluding earrings.

Please contact our mail order department if you feel that the item you have purchased online is not satisfactory and we will do our best to resolve the situation as quickly as possible.

 

Sale Returns:

Unfortunately, we are unable to offer refunds on Sale items, we are only able to exchange items.

Please contact our mail order department if you feel that the item you have purchased online is not satisfactory and we will do our best to resolve the situation as quickly as possible.

 

Non EU Returns:

Please use the code RGR on any declaration form

If returning an item bought from us online from outside the EU it is very important that the customs declaration form is clearly marked as ‘RETURNED BRITISH GOODS’, also using the code RGR (Returned Goods Relief) on any customs declaration form. Should this procedure not be followed Pickett will not be liable for any customs or duties charges incurred when returning goods.

Pickett reserves the right to refuse any returned parcel that has attracted a customs charge.

Pickett would prefer the customer not to use FedEx where ever possible. 

 

Non EU Repairs:

Please use the code IPR on any declaration form

When returning an item for repair or any used goods from outside the EU it is very important that the customs declaration form is clearly marked as ‘GOODS FOR REPAIR’ also using the code IPR (Inward Processing Relief) on any customs declaration form.