Orders received before 12 noon (between Monday to Friday) are typically despatched on the same day (subject to stock availability).
Depending on the delivery service you have chosen, items are usually delivered within 2-3 working days. For
UK next day delivery, orders must be placed before 12 noon the previous working day. For a guaranteed Saturday delivery, please contact our mail order department directly.
Personalisation and embossing orders take up to an additional 10 working days from the date of your initial order.
Please contact us for urgent deadlines before placing an order and we will do our best to meet your requirements
UK Shipping Option & Costs:
|UK||Royal Mail First Class Recorded||£4.95 for orders up to £200 in value||Monday to Friday, excluding public holidays. Order by 12pm previous working day.|
|Next Day Courier Service||£9.95 for orders over £200 in value, optional on lower values||Monday to Friday, excluding public holidays. Order by 12pm previous working day.|
|Spend Over £300||Free||
Monday to Friday, excluding public holidays. Order by 12pm previous working day.
|Click & Collect||Free||Collection 48 hours after purchase. Monday – Saturday within store opening hours.|
|Europe & Rest of World||Express & Saver Courier Service||Calculated at checkout||1-4 or 4-8 working days, dependent on country.|
|Spend Over £500||Free||1-4 or 4-8 working days, dependent on country.|
Customs, VAT & Import Duty
Orders may sometimes be delayed at customs. In these cases, delivery times may be longer than those estimated.
For all orders outside of the European Union, please note that your order may be subject to import duty and local taxes that must be paid by you on receipt of your order. Rules vary by country and are determined by your local government.
Please contact our mail order department for further information.
Tracking your order:
Your order can be tracked by viewing your order summary in My Account.
Within your order dispatch confirmation email, you will receive a tracking number to allow you to track your delivery directly with the courier.
Specifying a delivery date:
Unfortunately, we cannot guarantee exact delivery dates for your order. However, we will do our best to help you in these cases.