Delivery

Delivery Times:

Orders received before 2pm (14.00 GMT) between Monday to Friday are typically despatched on the same day - subject to stock availability.

Depending on the delivery service you have chosen, items are usually delivered within 2-3 working days which is our standard Royal Mail delivery service.

For UK next day delivery, orders must be placed before 2pm (14.00 GMT) the previous working day. For a guaranteed Saturday delivery, please contact our mail order department directly.

Personalisation and embossing orders take up to an additional 3 working days from the date of your initial order.

Please contact us for urgent deadlines before placing an order and we will do our best to meet your requirements

 

UK Shipping Option & Costs:

Destination Delivery Options Price Timings
UK Royal Mail First Class Recorded £4.95 for orders up to £200 in value 1-3 Days: Monday to Friday, excluding public holidays. Order by 2pm previous working day.
Next Day Courier Service £9.95 for orders over £200 in value, optional on lower values Monday to Friday, excluding public holidays. Order by 2pm previous working day.
Spend Over £300 Free
3-5 Days: Monday to Friday, excluding public holidays. Order by 2pm previous working day.

Click & Collect

Mayfair
Sloane St

Free

 

Collection 48 hours after purchase. Monday – Saturday within store opening hours.
Europe & Rest of World Express & Saver Courier Service  Calculated at checkout 1-4 or 4-8 working days, dependent on country.*May incur delays due to Brexit and customs 
Spend Over £500 Free 1-4 or 4-8 working days, dependent on country.*May incur delays due to Brexit and customs

 


Customs, VAT & Import Duty
 

If you are purchasing from outside of the United Kingdom, you are able to shop VAT free - upon checkout and filling in your shipping details your basket will automatically update to deducting VAT.

Orders may sometimes be delayed at customs. In these cases, delivery times may be longer than those estimated.

For all orders outside of the United Kingdom, please note that your order may be subject to import duty and local taxes that must be paid by you on receipt of your order. Rules vary by country and are determined by your local government.

Please contact our mail order department for further information.

Tracking your order:

Your order can be tracked by viewing your order summary in My Account.

Within your order dispatch confirmation email, you will receive a tracking number to allow you to track your delivery directly with the courier.

If you are having trouble tracking your order, please contact our mail order department.

 

Specifying a delivery date:

Unfortunately, we cannot guarantee exact delivery dates for your order. However, we will do our best to help you in these cases.

Please contact our mail order department directly for any queries like this.