Delivery Times:

Orders received before 12 noon (between Monday to Friday) are typically despatched on the same day (subject to stock availability).

Depending on the delivery service you have chosen, items are usually delivered within 2-3 working days. For

UK next day delivery, orders must be placed before 12 noon the previous working day. For a guaranteed Saturday delivery, please contact our mail order department directly.

Personalisation and embossing orders take up to an additional 10 working days from the date of your initial order.

Please contact us for urgent deadlines before placing an order and we will do our best to meet your requirements


UK Shipping Option & Costs:

Customs, VAT & Import Duty

Orders may sometimes be delayed at customs. In these cases, delivery times may be longer than those estimated.

For all orders outside of the European Union, please note that your order may be subject to import duty and local taxes that must be paid by you on receipt of your order. Rules vary by country and are determined by your local government.

Please contact our mail order department for further information.


Tracking your order:

Your order can be tracked by viewing your order summary in My Account.

Within your order dispatch confirmation email, you will receive a tracking number to allow you to track your delivery directly with the courier.

If you are having trouble tracking your order, please contact our mail order department.


Specifying a delivery date:

Unfortunately, we cannot guarantee exact delivery dates for your order. However, we will do our best to help you in these cases.

Please contact our mail order department directly for any queries like this.