Orders received before 2pm (14.00 GMT) between Monday to Friday are typically despatched on the same day - subject to stock availability.
Depending on the delivery service you have chosen, items are usually delivered within 2-3 working days which is our standard Royal Mail delivery service.
For UK next day delivery, orders must be placed before 2pm (14.00 GMT) the previous working day. For a guaranteed Saturday delivery, please contact our mail order department directly.
Personalisation and embossing orders take up to an additional 3 working days from the date of your initial order.
Please contact us for urgent deadlines before placing an order and we will do our best to meet your requirements.
UK Shipping Option & Costs:
|UK||Royal Mail First Class Recorded||£4.95 for orders up to £200 in value||1-3 Days: Monday to Friday, excluding public holidays. Order by 2pm previous working day.|
Next Day Courier
|£9.95 for orders over £200 in value, optional on lower values||
Monday to Friday, excluding public holidays.
Order by 2pm previous working day.
|Orders Over £250||Free||
3-5 Days: Monday to Friday, excluding public holidays. Order by 2pm previous working day.
Click & Collect
|Monday – Saturday within store opening hours.
Email confirmation will be sent.
|Europe & Rest of World||Express & Saver Courier Service||Calculated at checkout||1-4 or 4-8 working days, dependent on country.*May incur delays due to Brexit and customs|
|Spend Over £500||Free||1-4 or 4-8 working days, dependent on country.*May incur delays due to Brexit and customs|
Customs, VAT & Import Duty
EU Orders: If you are purchasing from outside of the United Kingdom, please be aware that you may be subject to customs or import duty charges plus local taxes depending on each countries policy. These must be paid by you on receipt of your order – please visit your government website for further information.
Rules vary by country and are determined by your local government.
USA & Other Territories Orders: You are able to shop VAT free - upon checkout and filling in your shipping details your basket will automatically update to deducting VAT.
Orders may sometimes be delayed at customs. In these cases, delivery times may be longer than those estimated.
For all orders outside of the United Kingdom, please note that your order may be subject to import duty and local taxes that must be paid by you on receipt of your order.
Please contact our mail order department for further information.
1st JULY 2021 update: EU orders will be subjected to delays in customs. Customs might apply taxes for the release of your order if the total goods value is >150€
You must be able to be contacted and to provide information to your Country customs' authorities.
Please, should all our EU customers note that Pickett will bot be responsible for the Shipping Country Customs Taxes. Whether the release fees are not paid by the customer and the order is returned to us, the aforementioned fees will be deducted from the order refund.
Tracking your order:
Your order can be tracked by viewing your order summary in My Account.
Within your order dispatch confirmation email, you will receive a tracking number to allow you to track your delivery directly with the courier.
Specifying a delivery date:
Unfortunately, we cannot guarantee exact delivery dates for your order. However, we will do our best to help you in these cases.
We can organise a next day courier in the U.K (excluding N.Ireland, Islands and Highlands), but it might be subjected to overnight delays.