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Privacy Policy

Detailed below is www.pickett.co.uk (the ‘website’) privacy policy. The website is owned operated by Pickett Ltd

  • Registered office: 3rd Floor, 12 Gough Square, London, EC4A 3DW
  • Company Registration No: 2236996
  • VAT number: GB653627328

By accessing and using this website and/or registering with www.pickett.co.uk you are agreeing and consenting to be bound by the practices detailed in this policy, which may be amended from time to time in accordance with any changes to our information collection/practices or regulatory requirements. Any new policy will automatically take effect once published on the website.

Your privacy and security are taken very seriously, so we ensure that any and all of your personal information collected is treated in accordance with the applicable data protection laws in the UK. The below sets out the basis on which any personal data we obtain from you, or that you provide to use, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Data Collection

We obtain information from you when you type in your personal details (i.e. when placing an order or making an enquiry etc.). We also collect data automatically as you use our website.

The information we collect from you is dependent on the activities you are carrying out on our website. We may collect the following data from you:

  • Your contact details – required to fulfil purchases e.g. name, address, telephone number and email addresses.
  • Your purchase information e.g. credit card details – exclusively processed by our payments gateway Sagepay (Terms & Conditions 'Security Policy')
  • Any recent online activity on our website, related to products/transactions even if they have not been completed – including and not limited to duration of visit, products viewed/searched, basket abandonments – as well as information from cookies.
  • We may sometimes ask you to take part in surveys that we use for research purposes, to improve customer experience – although you are not obliged to respond to them.

The main purposes for collecting and storing certain personal information are as follows:

  • Order processing
  • Product delivery
  • Payment authorisation and billing
  • Product promotions/offers
  • Website improvements

You can view and change your personal details held by us by logging in to your account, if you have made one. You may also contact us directly to find out this information. Remember your email address and password are required to view or edit your personal details online, you are solely responsible for keeping your password confidential.

We will contact you with marketing content where relevant, if you have opted to receive our newsletter. If at any time you wish to stop receiving our newsletter, you can click the unsubscribe link included in the footer of every email campaign sent. Alternatively, you can contact us directly at mail.order@pickett.co.uk to request removal.

Third Party

We will never sell your personal information onto third parties, but we do share customer information with third parties to fulfil orders and improve our services as detailed below:

  • Royal Mail and AAS Courier Service in order to fulfil purchase deliveries.
  • Sagepay to process and authorise card payments, completing orders securely (Terms & Conditions 'Security Policy').
  • Mailchimp to maintain our newsletter subscribers and generate purposeful marketing content.

By purchasing on the website, you are consenting to Pickett sharing the necessary personal information with these third parties to process your order as stated, to banks, credit card companies and couriers. Some of these selected third parties may be in countries outside of the United Kingdom.

We may also form contracts with other companies to provide certain services, such as shipping, name and address verification, database management, profiling, segmentation and market research. Pickett provide these companies with only the information they need to execute their services. These companies are prohibited by contract from using or sharing any of this information with anyone other than Pickett.

In order to protect against fraudulent use of credit cards, we carry out security checks on all orders. These can take numerous forms and may involve contacting you via telephone or email before your order is successfully processed.

If you have any other questions or concerns, please contact Pickett: mail.order@pickett.co.uk or 02074939072.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

For the exhaustive list of cookies, we collect see the List of cookies we collect section.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.