Delivery & Returns

Delivery

We endeavour to despatch your order within 24 hours, Monday to Friday, subject to stock availability. However, please note personalised items will incur a further lead time of 10 days. Please enter any urgent deadlines in the “Further Instructions” box at the checkout and we will do our best to meet your requirements.

UK Shipping Options

Royal Mail First Class Recorded Delivery - £3.75 for orders up to £75 value (customers also have the option to upgrade to Next Day Special Delivery if required)

Royal Mail Next Day Special Delivery - £6.50 for orders up to £150 value

Next Day Courier Service - £8.50 for orders over £150 value.

Please be aware that a signature will be required on receipt of delivery.

International Delivery

We are very happy to arrange delivery overseas. You will need to enter the delivery address information at checkout in order to obtain a price for the delivery costs. We offer two courier services options:

Express Courier – typically 1-4 working days depending on the country
Saver Courier – typically 4-8 working days depending on the country

Lighter or less bulky items are less expensive to deliver via ‘Express Courier’, therefore you will not be offered the ‘Saver Courier’ option at checkout.

Please note orders may be delayed at customs, in which case delivery times may be longer than those estimated.

For all orders outside of the European Union, VAT will be eliminated from the total cost of your order before shipping costs are added. However, please note that your order may be subject to import duty and local taxes that must be paid by you on receipt of your order. Rules vary by country and are determined by your local government.

Returns

If you are not completely satisfied with your purchase, we will be happy to offer a refund, exchange or credit note, in accordance with the terms below. Simply return the items in their original condition and packaging to:

Mail Order Department, Pickett, 32/33 Burlington Arcade, Piccadilly, London, W1J 0PZ.

If items are returned within 1 month of purchase we will gladly exchange the item or issue a credit note. A full refund (excluding original delivery charge) will only be issued if the goods are returned within 10 working days of receipt. Your receipt will be required for proof of purchase and any refunds will be made by original payment method.

Please note: We are unable to offer refunds for Pashminas, Handbags, Jewellery or Sale / Promotional items, but will be more than happy to offer a credit note or exchange for other goods to the same value. Personalised items are non-refundable and non-exchangeable.

We advise customers to insure all packages when returning goods as we cannot accept responsibility for items that we do not receive. Payment of return postage and any overseas duties are the responsibility of the customer. Pickett will not be liable for any customs or duties charges incurred when returning goods. Please ensure all customs paper work is filled out accurately.

Please allow 5 working days for returns to be processed once they reach our Mail Order department and a further 3 days for any refund to appear in your account.

Terms and Conditions

Detailed below are the Pickett website Terms and Conditions for use. The website is owned and operated by Pickett Ltd. Our registered office is 3rd Floor, 12 Gough Square, London, EC4A 3DW - Company Registration Number 2236996.

All products on this site are supplied by Pickett Ltd and are available to you subject to the following Terms and Conditions. Please read through them carefully before placing your order. By accessing this website and placing an order you agree to be bound by these Terms and Conditions. The Terms and Conditions may change from time to time without notice to you and these changes will apply to any subsequent orders received.

Privacy and Data Protection
Your privacy is taken very seriously and we will ensure that all of your personal information is treated in accordance with the applicable data protection laws in the UK. Your personal information will be kept secure and any data that you supply to us will be collected and used to enable us to fulfil your order. We also collect the data you enter on this site to track your usage. This information is used to save you typing in personal information every time you visit our site. It is also used for anonymous analysis about how our customers use our website.

Order Acceptance
Acceptance of your order will not take place until the goods are ready to be dispatched at which point you will be charged and will e-mail you an order confirmation. Personalised items will be charged prior to personalisation.  We reserve the right to refuse an order. This may be as a result of the goods ordered being out of stock, a problem with obtaining payment authorisation or the identification of an error within the product information including price or promotion. If for any reason there is a problem with your order we will contact you.  All purchase contracts shall be governed by the laws of England and any dispute between Pickett Ltd and you, the customer, will be resolved exclusively in the courts of England. 

Security policy
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

 Payment
Payment can be made using all major credit and debit cards, although we regret we are unable to take American Express. Please note that all prices may be subject to change without notice.

Accuracy of Information
We make every effort to ensure that our product descriptions are accurate. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the site is accurate, complete, reliable, current or error free. All sizes and measurements are approximate.   

Links to other websites
This site may contain links to other Internet sites. We do not endorse any such sites and are not responsible for the information, products or services contained on or accessible through these sites. Your use and access of such sites is at your own risk. You must obtain our express written permission to link to this website. We reserve the right to withdraw our consent at any time to a link which in our opinion is inappropriate or controversial.

Acceptable Use
This website may only be used in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes. This includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which the site is accessed.

Limitation of Liability
To the extent that we are lawfully able to do so, in no event will Pickett Ltd be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages arising out of access to, or the use/inability to use, this website or any information contained in it or arising out of the services we provide. This includes loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even is advised of the possibility of such damages. This does not affect your statutory rights.

Disclaimer of Warranty
To the maximum extent permitted by law, we disclaim all implied warranties with regard to information, services and materials contained on this website. This includes but is not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of propriety or third-party rights. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.

Indemnification
You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these terms and conditions.

Intellectual Property
All content and other material available on this website or which forms part of the services including, but not limited to, text, graphics, logos, button icons, images, data compilations, software and the compilation thereof (the "content") is the property of Pickett Ltd. The logos and service marks displayed on the website are the registered and unregistered marks of Pickett Ltd, it’s affiliates, licensors or partners, in the UK and other countries and are protected by UK and international law.  Neither the Content nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without prior written consent.

General
These Terms and Conditions constitute the entire agreement between us in respect of the use of our services and website. They supersede all prior agreements, arrangements and representations (save in respect of those made fraudulently).  If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall continue to be fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.  These Terms and Conditions will be interpreted and construed in accordance with the laws of England and will be subject to the exclusive jurisdiction of the English Courts.

Delivery & Returns

Personalisation

Terms and Conditions