Delivery

If your order is placed before midday Monday-Friday we will aim to despatch it on the day of receipt providing the goods are in stock. Orders placed after this time or at the weekend will be despatched on the next working day.

 

On high value orders, Pickett automatically adds relevant shipping insurance.

All orders will be sent by our standard delivery to arrive within 5 working days. If you require your order to be delivered sooner please contact our Mail Order department (phone: 020 7493 9072 or email: mail.order@pickett.co.uk for a quote.

Up to 1 kg	£6.50
1 to 2kg	£8
2kg to 5kg	£16

Due to the varying weights of our products we are unable to provide a set cost for orders over 5kg. If your order falls into this category our Mail Order department will contact you with a quote for your agreement before your order is processed.

We are happy to fulfil overseas orders. Please note that if your order is delivered outside the European Union, it may attract import duty and local taxes that must be paid by you on receipt of your parcel. Rules vary by country and are determined by your local government.

Please note that it may take up to 2 weeks for your order to arrive depending on whereabouts in the world you are.

All orders will be sent by a recognised courier and you will be contacted by our Mail Order department with a quote for your agreement before your order is processed.

We are confident that you will be delighted with your new purchase but if for any reason we fail to meet your expectations you may return goods in perfect condition to:

Mail Order Department, Pickett, 32/33 Burlington Arcade, Piccadilly, London, W1J 0PZ.

If returned within 1 month of purchase we will gladly exchange the item or issue a credit note. A full refund will only be issued if the goods are returned within 10 working days of receipt. Your receipt will be required for proof of purchase and any refunds will be made by original payment method.

Please note: We do not refund Pashminas, Handbags or Jewellery but will be more than happy to offer a credit note or exchange for other goods to the same value.

 

 

We advise customers to insure all packages when returning goods as we cannot accept responsibility for any goods returned that we do not receive. Payment of return postage and any overseas duty is the responsibility of the customer.

Please allow 7 working days for returns to be processed once they reach our Mail Order department and a further 3 days for any refund to appear in your account.